FAQ

Orders are shipped and delivered via DPD and domestic order within Finland through Matkahuolto. Orders are only shipped on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following Monday.

Flat rate 10 euros – Finland, Sweden, Denmark, Estonia

Flat rate 15 euros – Rest of the European Union

At the moment, next day and second day express shipments are not available.

Orders shipped via standard service are processed and shipped in 2-3 business days for in-stock items. After our processing & shipping, delivery takes between 2 to 7 days depending on the destination. However, in general, shipments to the European Union take from 3 to 5 business days, and shipments in Finland take 2-3 business days. Please kindly note that we do not ship to P.O. Boxes.

Please note that if you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes; in this case, all such return shipping fees and any applicable fees, duties, and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.

International Customers are responsible for any and all customs fees, taxes, tariffs, or duties levied by their respective government (the “Fees”). Any applicable fees, duties, and taxes is based upon the laws and regulations of the country to which the order is shipping; please be aware that these Fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

Your satisfaction is important to us! We have a 14-day return policy. If you are not happy with your purchase, please let us know. Please note that all returns must be in great condition and product boxes unopened. Please also kindly note that transportation costs related to the return are the responsibility of the buyer. Faulty and broken items can be returned at the expense of MALIA.

The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order. You must be logged into your account to apply the code to your order. Only one promo code per order and in some cases, promo codes can only be redeemed once per person. Promo codes and discounts cannot be added to an order after it has been placed. All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value or be applied to previous purchases.